Refund policy

e have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, unworn, and in its original packaging, with tags if applicable. You’ll also need your receipt or proof of purchase.

For hygiene and safety reasons, opened or used beauty products, hair products, lace adhesives, sprays, cosmetics, and personal-care items are not eligible for return.

To start a return, contact us at informationtoashley@gmail.com. Please do not send items back without first receiving return approval and instructions.

Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, missing, or incorrect. Include your order number and clear photos of the issue so we can review it and make it right.

Claims for damaged or incorrect items should be reported within 3 days of delivery whenever possible.

Exceptions / non-returnable items
For hygiene and safety reasons, we do not accept returns on opened or used beauty products, cosmetics, lace adhesives, sprays, hair-care products, or personal-care items.

Custom or personalized items are also final sale unless they arrive damaged or incorrect.

Sale items and gift cards are non-refundable.

If you are unsure whether your item qualifies for a return, contact us before sending anything back.

Exchanges
We do not process direct exchanges. If your approved return is accepted, you may place a new order for the item you prefer.

European Union 14-day cooling-off period
Keep this section only if you plan to sell and ship to customers in the European Union. If you are only selling in the U.S. right now, you can remove this entire section.

Refunds
We will notify you after we receive and inspect your approved return. If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit-card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at your business email.